Cancellation Policy & Fees

On-Site Bookings

Unfortunately, we do not have EFTPOS facilities on site. Payment can be made either by cheque or cash, or internet banking. Payment is due within 7 days unless otherwise arranged..

Adventure Southland Ltd reserves the right to postpone courses in the event of extreme weather conditions. No fee will be charged in this instance, however a fee of 50% of the total confirmed booking will be incurred by any group cancelling a booking within 24 hours of the confirmed booking time.

Off-Site Bookings

Payment can be made either by cheque or cash, or internet banking. Payment is due prior to the booking date unless otherwise arranged. In the event that payment is not received prior to the commencement of the session, Adventure Southland Ltd may cancel the booking.

Adventure Southland Ltd reserves the right to postpone courses in the event of extreme weather conditions. No fee will be charged in this instance, however a fee of 50% of the total confirmed booking will be incurred by any group cancelling a booking within 24 hours of the confirmed booking time. Any associated travel, accommodation or catering costs incurred that are unable to be recovered will be charged at cost. 

Where we do not receive notice of cancellation prior to the booking, you will be charged 100% of the total confirmed booking including any admin and instructor fees, gear hire, travel, accommodation and catering charges.

As we adhere to strict instructor:client ratios, please notify us if the expected group number changes. We will do our best to accommodate your group, but may reschedule the booking where changes to the confirmed booking are required. Extra participants may incur additional costs.